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Q

How can I cancel or unenroll my membership from the loyalty program?

A

You may voluntarily terminate your account by contacting the individual programmes and making the request. Account termination is permanent. All points, rewards and achieved status will be forfeited and are not transferrable. Please allow up to 15 days for the account cancellation to be completed.

All requests must include the following information to confirm your identity: Your full name, your membership number, email address on file, your country of residence, and your date of birth.

  • Crown & Anchor Society: +1- 800-526-9723 or (541) 285-9723 if outside the US and Canada (charges may apply)
  • Captain’s Club: +1-800-760-0654 or +1-316-554-5961 if outside of US and Canada (charges may apply)

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