As a Pinnacle Club Member, why was I unable to access certain Suite Amenities on my last cruise?

Access to Suite amenities (Suite/Concierge Lounge, Coastal Kitchen and Suite Sun Decks) is reserved exclusively for guests staying in qualifying Suites. Crown & Anchor Society Pinnacle Club members may also enjoy access to these spaces, subject to availability. In situations where the number of eligible Suite & Pinnacle Club guests on a particular sailing exceeds intended capacity, access for Pinnacle Club members will be restricted to the top guests onboard, as determined by their cruise points, and extended to one other non-Pinnacle Club guest staying in the same stateroom. The exact number of top guests who receive access will be determined on a per-sailing basis, depending on the venue’s capacity. Eligible Pinnacle Club members will be notified of their access on the first day of the cruise.